: If the database password has recently changed, the encrypted credentials stored in the Cognos data server connection will no longer work and must be updated. Troubleshooting Steps
Use a command‑line database client (e.g., psql , sqlcmd , mysql -u ) from the application server to see if you can connect locally. If even that fails, the server is down or misconfigured.
: Check the xqe log files in the Cognos logs directory. These provide more detailed stack traces than the standard user interface error.
: If the database password has recently changed, the encrypted credentials stored in the Cognos data server connection will no longer work and must be updated. Troubleshooting Steps
Use a command‑line database client (e.g., psql , sqlcmd , mysql -u ) from the application server to see if you can connect locally. If even that fails, the server is down or misconfigured.
: Check the xqe log files in the Cognos logs directory. These provide more detailed stack traces than the standard user interface error.
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