If the above steps don't work, the block is likely on the prison phone provider's end. You will need to contact them directly to request an unblock.
Customer service at 888‑506‑8407; email at [email protected]. how to unblock a prison call
If you change your phone number, contact the prison phone provider as soon as possible to update your information. Provide proof of ownership of the new number to prevent delays. If the above steps don't work, the block
[Determine Telecom Vendor] ➔ [Check Account Balance] ➔ [Contact Carrier / Remove Spam Apps] ➔ [Verify Facility Approved Call List] Step 1: Identify and Contact the Phone Vendor If you change your phone number, contact the
IC Solutions: 1-888-506-8407Ask the representative specifically if there is a "stop" on your phone number. Often, they can lift a technical block over the phone once they verify your identity.
Before attempting to fix the issue, you must determine why the calls are not going through. Prison phone systems generally trigger blocks based on three categories: financial issues, carrier restrictions, or security violations. Financial Blocks