If the font says "Failed to decode," it means the font file is likely corrupt.
If you are using a font manager (like Adobe Fonts), the "cloud" aspect of the name can be literal. Sometimes the font is "active" in the cloud but hasn't synced locally.
Ensure your active User profile has and Write permissions checked. Click Apply . Fix macOS Permission Flags cloud loop font download fix
⚠️ Avoid random "free font" download aggregators—they often serve broken or malware-infected ZIPs.
Cloud fonts are marked with a cloud icon. If they won't download, ensure Office can connect to online services in If the font says "Failed to decode," it
Sign out and back into your Creative Cloud or font management account. This forces a refresh of the local cache and usually triggers the download of the missing typeface. Best Practices for a Clean Download
Return to Services, right-click , and select Start . Clear Mac Font Cache Close all open applications. Open Terminal via Spotlight Search. Ensure your active User profile has and Write
File > Options > Trust Center > Trust Center Settings > Privacy Options Font Cache Clearing: