About us Contact Us Disclaimer Privacy Policy
The legitimate file is never located in temporary folders or the root user directory. It should reside within official Trend Micro installation paths, such as: C:\Program Files (x86)\Trend Micro\ C:\Program Files\Trend Micro\Apex One Storage\
If the agent is already installed but not checking in, the file is likely already on the endpoint. Try running this command on the offline machine: trend micro listdeviceinfo.exe download
It is essentially a diagnostic and inventory binary that helps the main security agent "understand" the computer it is trying to protect. The legitimate file is never located in temporary
dir "C:\Program Files\Trend Micro\Apex One\*listdeviceinfo*" /s trend micro listdeviceinfo.exe download