| Issue | Likely Cause | Quick Fix | | :--- | :--- | :--- | | | Incorrect paper loading/ Wrong paper side | Ensure the paper roll is loaded correctly and the shiny side is facing the print head | | Print is faint or fading | Print head is dirty | Clean the thermal print head gently with isopropyl alcohol and a cotton swab | | PC doesn't find printer | Driver or connection issues | Reinstall the Generic/Text Only driver via the steps above. Check the USB cable | | Issue | Likely Cause | Quick Fix
What are you running? (Windows, Mac, Android?) What POS software or app are you trying to print from?
Manage Cookie Consent
We use cookies to optimise our website and our service.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.